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FlorentH's avatar
FlorentH
Explorer | Level 4
6 months ago

I can't download a shared file via link when opening it via Facebook Messenger's browser.

When I share a Dropbox link on Facebook Messenger, and the receiving user opens it inside of Messenger's browser on their phone, they are unable to download the file. The user is first faced with t...
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FlorentH's avatar
FlorentH
Explorer | Level 4
6 months ago

Hi Nancy​,

Do you have the Dropbox app installed on your phone? I am interested in the use case where a user presses "Continue" but does not have the app installed.

I would like a user to be able to download a file from Messenger on their phone without having to install the Dropbox app.

Thank you,

Florent

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    6 months ago

    Hey Florent! When I tested this the first time, I also had the Dropbox mobile app installed on my phone. 

    To isolate the issue more though, I just uninstalled the Dropbox app completely, but I was still able to download the file normally. In any case, the Dropbox app isn't necessary when it comes to downloading files via shared link.

    Can you temporarily change the default browser on your mobile device, and let me know what happens then?

    • FlorentH's avatar
      FlorentH
      Explorer | Level 4
      6 months ago

      I tried changing my default browser from Firefox to Chrome, but I get the same 403 error when I click "Continue" on my Android phone.

      But just as a reminder, the issue I'm having is downloading a file from within Messenger's browser, not an external browser.

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        6 months ago

        HI FlorentH, thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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