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FlorentH's avatar
FlorentH
Explorer | Level 4
6 months ago

I can't download a shared file via link when opening it via Facebook Messenger's browser.

When I share a Dropbox link on Facebook Messenger, and the receiving user opens it inside of Messenger's browser on their phone, they are unable to download the file. The user is first faced with t...
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FlorentH's avatar
FlorentH
Explorer | Level 4
6 months ago

I tried changing my default browser from Firefox to Chrome, but I get the same 403 error when I click "Continue" on my Android phone.

But just as a reminder, the issue I'm having is downloading a file from within Messenger's browser, not an external browser.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

HI FlorentH, thanks for the information. In order to look into this matter in more detail, I'd recommend contacting the support team directly for them to investigate further.

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