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jordanndaviss96's avatar
jordanndaviss96
New member | Level 2
2 years ago

I can't download files I received from a large Dropbox transfer link.

Hey,  I received a very large dropbox transfer link and every time I try to download it, it gets stuck on the loading screen forever. I cleared the cookies and history, tried different browsers, di...
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Dropbox Transfer
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey jordanndaviss96! Thanks for your post.

 

Do you mind clarifying the size of the Dropbox transfer you received? 

 

Are you experiencing the same behavior in incognito mode?

 

Let me know.

  • jordanndaviss96's avatar
    jordanndaviss96
    New member | Level 2
    2 years ago

    Hi! It doesn't say the size other than 237 items. And I know they're all 4k videos. So big! 

     

    Same thing in incognito mode. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      I see. In general, the Dropbox website has a downloading limit of 250GB, so if the files are very large then this could be the reason why this is happening. 

       

      Can you try to download a few individual videos separately and let me know what happens?

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