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'Invalid password' error when opening password-protected files
I have many files that are password protected. I have had them for years and have never had trouble accessing them. My password is stored in a password vault, and I have never touched or changed it. ...
When I download the file to the computer and try opening it, the same thing happens
The issue isnt related to Dropbox then I'm afraid. Dropbox cannot add a password to files, and, as you downloaded it and opened it locally it isnt even in Dropbox's system.
You will need to contact the developer of whatever program you use for help (e.g. Microsoft for MS files etc.)
Yes, it is on a file. When I download the file to the computer and try opening it, the same thing happens. I enter the password and it says it is invalid. It is the same password that I assigned to multiple files, and there are some files where it works and some where it doesnât. I never assigned different passwords, but the same one to all the files. So I know itâs the right password.
Rich
Super User II
Super User IIYes, it is on a file. When I download the file to the computer and try opening it, the same thing happens.
Dropbox doesn't have the ability to add a password to a file. Likewise, it has nothing to do with the opening of files you've password protected. Something else must be the cause.
What application are you using to open the files?
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