Forum Discussion

RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Issue with download link and basic account.

I'm having an issue with a download link I've been sent and I hope someone can help me?   I have a Basic account which I understood has no download limit as such but is limited to bandwidth.    T...
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shared links
Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi RPM10000, I hope you're doing well! 

 

If I understand the situation right, it sounds like you're trying to download content from a shared link, but you don't see the full size once you do, correct? 

 

Do you try to add it to your Dropbox account, or download it locally? 

 

Have you tried downloading, using a different browser by any chance? 

 

Let me know more, and we'll take it from there!

RPM10000's avatar
RPM10000
Explorer | Level 3
2 years ago

Yes it is content from a shared link.

 

I believe I am trying to download directly to my computer because the file would be too large from the account type I have. When I click on the file link, it takes me to a page that says "Too Big to load" and under it it has a download tab, once pressed it starts a download to my local download file on my computer.

 

I haven't tried the download via a different browser, only used Edge at the moment.

 

Hopefully this helps?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi RPM10000, I'd really appreciate it if you could try an entirely different browser, and an incognito tab on your current one. 

     

    I'm asking that, because we need to identify if this is a browser-related issue, or a plug-in causing it or something entirely different. 

     

    As for the message you mentioned, and the screen you see when clicking on the file link: would you be able to send me a screenshot of that, in order for me to have a visual?

    • RPM10000's avatar
      RPM10000
      Explorer | Level 3
      2 years ago

      Hi Megan,

       

      Have tried both a different browser and in private mode on edge and both still fail. Have tried twice once the file size was 9gb when failed, second time 25gb (no internet connection issues). Seems to be a very Dropbox specific issue as not long ago i downloaded a 70gb file with no issues.

       

      Screenshot as requested

       

      Thankyou for the assistance

      • Jay's avatar
        Jay
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hi RPM10000, we can only recommend trying the download again, since it should be possible to download the file from the shared link. 

         

        If need be, you can try a different network or computer entirely.

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