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ocoulson's avatar
ocoulson
Explorer | Level 4
6 months ago
Solved

My photos won't open on Dropbox

I have used DropBox for many years but haven't used it the last year+.  I have photo files in my computer that I have uploaded from my C drive and from my icloud but neither will allow the photos to ...
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  • Jay's avatar
    Jay
    6 months ago

    Thanks for the image. 26424 x 32766 is actually 865808784 pixels, or 865 megapixels, meaning that the images are extremely large, and would likely not be available to preview on the Dropbox site. 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
6 months ago

Hi ocoulson, thanks for bringing this to our attention.

What error do you get when attempting to preview the images on the Dropbox site?

As you said that the JPG files are over 100 MB each, it might not be possible to preview the images on the site as mentioned in this article.

Any other info or screenshots would be helpful.

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