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Kyle R.14's avatar
Kyle R.14
New member | Level 1
10 years ago
Solved

No Link Code when using Single Sign-on from home

Hello,

 My organization has enabled single sign-on for our dropbox work accounts. I managed to download the dropbox client on my work computer and use single sign-on just fine there. However, at home, I have downloaded the client and when I go to use single sign-on I input my work email address and click next and I never receive a code.  Nothing happens.  
Thanks for any advice on how to proceed.

Kindly,

Kyle

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  • Jane's avatar
    Jane
    9 years ago

    Hey jcmcconnell,  

    Thanks for getting in touch on Community about that!  

    Just a very quick question on that: Are you the only one on your team experiencing this issue? 

    The best troubleshooting advice I could give you at the moment would be to try collecting any information about the issue you have experienced and ask your admin to call in to us through the admin console. This will help him/her expedite resolution.  

    Hope this helps!  

    Kind regards, 

    JaneA

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  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey there (srogalla), please bear in mind that I slightly modified your post according to our Community Guidelines. 
     
    It would be best for us to investigate the security-specific issue you’ve experienced through our Official Support channel, as we’ll need to have direct access to your account details. As I’d like to expedite matters for you, I’ve located your latest open request on our system & I can see that it’s already been forwarded by my colleague to our specialists’ inbox, so you may expect a reply from them on that email chain soon. 
     
    I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!
  • nxbalas's avatar
    nxbalas
    New member | Level 2
    7 years ago

    I don't understand how this issue is marked solved when all the advice is to call in.  what an amazing software as a service idea! 

  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    7 years ago
    Hey nxbalas, kindly bear in mind that this an older discussion. Having reviewed previous interactions, it seems that this discrepancy comes from your configuration & I had advised calling in, so as to expedite matters for anyone facing this issue. Let me quickly re-phrase for posterity that this error pertains to users signing in on the desktop app, however they would be re-directed to the web as part of this flow. This is usually a configuration that will need to be checked with your IDP.
     
    As I’d like to expedite matters for you, I’ve located your latest open request on our system & I’ve included a copy of your comments there. Our higher-level technicians will get back in touch with you shortly via email; please have a look at your inbox within the day. 
     
    Thanks for getting in touch on the Dropbox Community & I remain at your entire disposal if I’ve misunderstood your description in any way or you have any additional questions!

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