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Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
Solved

Not able to download a photo from Dropbox to my phone. Why?

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
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  • Marshal mellow's avatar
    Marshal mellow
    2 years ago
    By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
Hi! I was able to find "all files". I chose any pic and downloaded it. Then when it said "open" I pushed it it and it was there with a lot of others I had apparently tried before. They were just letters like "you.jpg." or "me.jpg" and they wouldn't open
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hello from me too, Marshal mellow! Can you try to send us a screenshot of what you see on your end? It may be better to have a visual and guide you from there.

 

Here’s the button you can click to upload it here (before posting your reply): 

 

 

The “Open” option that you mention, do you see this on the Dropbox app or your phone, after the file has been downloaded?

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