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Not able to download a photo from Dropbox to my phone. Why?
I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
- By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
I'm sorry but maybe because I'm old I find the whole thing complicated. I can find my pictures when I log in. They have 3 dots next to them and no matter what I do I just get a check next to them. When I download load them and push open them I get what I said before, writing for what it is. I'm not able to do anything with it. This whole thing started with me trying to get a picture into my "photos". I don't seem to be getting any closer. 😩
I'm sorry but I'm not. I push on the app and I see the photos from my camera. I push on one and I get a bunch of of folders and it says "can't use this folder". That's as far as I get.
- Nancy
Dropbox Community Moderator
Hey Marshal mellow, let’s try one more time.
Please open the Dropbox app, go to "Photos" (you will see that right at the bottom of the screen), find one of the pictures you want to save to your device.
Then, tap on it once, and let us know if you see a check-mark or if the photo loads, and we'll go from there.
- Thank you so much for your help. I just get a check mark
- Jay
This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?
- Megan
Hey Marshal mellow, you mentioned earlier that you get a "can't use this folder" error message.
Can you send me a screenshot of that, please? And if you could also walk me through the exact steps you follow in order to download your content, that'd be great.
- Hi Megan,
My son is visiting and is young enough to know stuff I don't know. I can't seem to be able to bring up that "can't bring up this folder'' thing again but what my son did was to open the photo, take a screenshot and toss it into "Gallery" which I didn't know I had. Are my problems solved?- Megan
Hey Marshal mellow, happy July 1st.
I wouldn't be able to answer that, I'm afraid.
I wanted to ask if the issue is now solved on your end. Let me know.
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