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Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
Solved

Not able to download a photo from Dropbox to my phone. Why?

I've always used my PC for Dropbox and now all I want to do is download a picture to "photos" on my phone and I can't seem to do it. Can anyone help?
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  • Marshal mellow's avatar
    Marshal mellow
    2 years ago
    By using my son's seemingly unorthodox method of screen grabbing the photo and saving it I would say, yes, it has (?) Thank you so much for all your help ❤️
Marshal mellow's avatar
Marshal mellow
Collaborator | Level 8
2 years ago
I'm sorry but I'm not. I push on the app and I see the photos from my camera. I push on one and I get a bunch of of folders and it says "can't use this folder". That's as far as I get.
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Marshal mellow, let’s try one more time.

 

Please open the Dropbox app, go to "Photos" (you will see that right at the bottom of the screen), find one of the pictures you want to save to your device.

 

Then, tap on it once, and let us know if you see a check-mark or if the photo loads, and we'll go from there.

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Thank you so much for your help. I just get a check mark
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    This is an option to select the file, it doesn't download it automatically. You need to follow these steps to download a file to your phone directly. Are you able to see the ellipsis next to the file before adding a checkmark?

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Using the app I can't even see my photos no matter what I push
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Are you tapping the images once, or holding your finger on them instead, which would bring up the check mark?

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    Now I have a new problem. I just went the app and photos and all I get is a beige square with blue lines swirling around it. 😒
  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    I'm sorry to say this but Dropbox is very confusing. Maybe I'll have better luck on my PC
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hm, odd Marshal mellow. 

     

    Do you see this icon when you try to preview content using your "Photos" or "Files" tab on your mobile? 

  • Marshal mellow's avatar
    Marshal mellow
    Collaborator | Level 8
    2 years ago
    I replied, I think. I'm just touching them and I get a checkmark

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