Forum Discussion

Patrick Thomas's avatar
Patrick Thomas
Helpful | Level 6
19 days ago

Paper by Dropbox to be discontinued?

I'm seeing a number of posts across social media speculating that Dropbox Paper is to be discontinued. As there has been no Paper by Dropbox app update for 2+ years (since Version 262.2), and because of general user discontent regarding the infamous 2020 update, this rumour seems to be gathering momentum. Could somebody confirm what we should expect (and when) before I start scouting for alternative platforms? Many thanks!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    Patrick Thomas wrote:

    Could somebody confirm what we should expect (and when) ...

    It's unlikely that there's any information available about this. Dropbox rarely releases such information prior to making an official announcement. Basically, if Dropbox Paper is going, we won't know about it until Dropbox makes that announcement.

  • georgify's avatar
    georgify
    New member | Level 1

    Such a great product. I've noticed that it's getting more and more buggy in the file browsing area of it (ironically).....which implies nobody is taking care of it - it feels like the writing is on the wall. 

  • Khandy's avatar
    Khandy
    Helpful | Level 5

    I am also looking for answers on this as my paper app has stopped working and I can't access any of my files. Paper is the main reason that after 10 years I'm willing to pay over $200 a year for the service. I have been spending today vetting and comparing other platforms in case I need to transition before my renewal this month. 

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff

      I’m sorry to hear this, Khandy. Can you please clarify what happens exactly when trying to access your Dropbox Paper app? Feel free to send over a screenshot too, and I’ll have a look.

      • Khandy's avatar
        Khandy
        Helpful | Level 5

        This has been an ongoing for over two weeks. It has been very frustrating and disappointing. I have lost over 50+ documents that have left me starting over from scratch in various sectors. I have had two tickets open, one escalated and nothing has come of this. The migration was a total failure. The app doesn’t work, neither does click on “create go to documents and hover to see if paper” is an option. Well, it’s not. I really hate that I cheated on Zoho Notebook for Dropbox Paper and this is now my reality. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hey Patrick Thomas, thanks for posting on our forum. 

    Please rest assured that Dropbox Paper isn’t being discontinued and, if you need any kind of support with the product, we’d be more than happy to help.

    • 119NWeatherly's avatar
      119NWeatherly
      Helpful | Level 5

      This is great news! Paper is really a good product and with would be great if it got some more attention.

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hey Khandy, I was able to locate your ticket number on our system.

    I had a look and I completely understand how frustrating it can be to wait for a resolution.

    I want to assure you that our specialized team is actively looking into this. Since this issue requires advanced tools and expertise that aren't available to us here on the community, your case is in the best possible hands with them.

    While we can't intervene in their process, I've gone ahead and raised the priority of your communication to "High". In any case, we're here to support you and answer any other questions you might have.

    Thanks a bunch!

  • Dela Antoinette's avatar
    Dela Antoinette
    New member | Level 1

    I don't see any of my past files in dropbox paper today when I try logging in.  I see some things have been moved to drobox and in my events, it shows I created a lot of folders yesterday that I haven't.  Something very weird is going on.

     

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