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jonnymk's avatar
jonnymk
Explorer | Level 4
3 years ago
Solved

Photos tab in the iOS app does not display .dng ProRAW photos

Hi,   On my iPhone 15 Pro I am taking photos in ProRAW format. Photos are saved with extension .dng. I am using the Dropbox app's Camera Upload feature which successfully uploads these ProRAW .dn...
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  • Nancy's avatar
    Nancy
    3 years ago

    Hi jonnymk, hope you don’t mind me jump in. 

     

    This sounds like expected behavior, as only specific file extensions show on the Photos page. You can also see more details on this here.

     

    If I’ve misunderstood something though, please let me know.

jonnymk's avatar
jonnymk
Explorer | Level 4
3 years ago

Additionally, the Photos tab in the web interface of Dropbox also seemingly does not display photos of *.dng. But to reiterate, they are uploaded via the Camera Uploads feature and do exist in the Camera Uploads folder.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi jonnymk, out of curiosity: does this happen with all of your .dng files? 

     

    Could you kindly give me some example sizes of some files that aren't showing in your Photos tab? 

    • jonnymk's avatar
      jonnymk
      Explorer | Level 4
      3 years ago

       Hi Megan, thanks for replying.

       

      Yes, it does appear to affect all my .dng photos. I looked back for older dng files from 2+ years ago on previous iPhones and they also do not display in the Photos tab.

       

      I have some 'ProRAW Max' photos that are ~60MB. I tried switching to 'ProRAW 12 MP' and those photos dropped to ~20MB. 

       

      Are you suggesting that this is not a global issue and may be only affecting me? Even if the file sizes are quite large, the Photos tab should still display all photos from my Camera Uploads folder right? I have no such problem with photos with file extensions .heic or .jpg.

       

      Thanks.

      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        3 years ago

        Hi jonnymk, hope you don’t mind me jump in. 

         

        This sounds like expected behavior, as only specific file extensions show on the Photos page. You can also see more details on this here.

         

        If I’ve misunderstood something though, please let me know.

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