Forum Discussion

NW7US's avatar
NW7US
Explorer | Level 3
3 years ago

Re: Explorer preview stops working after the first time you click on a PDF file in Windows 11

I have tried all REG fixes, choosing apps, to get my files to preview in the preview pane in File Explorer, in Windows 11.  No matter what I have tried, no preview is ever made.  If I preview a file from Dropbox, copied to a non-Dropbox local folder, the preview works nicely.  However, this is NOT a solution - I *must* have the preview feature IN a Dropbox folder.  I have made sure that the files are stored locally.  Even if I quite Dropbox on my local machine, the preview never works.  This needs to be solved or Dropbox is no longer viable, so what am I paying for?  I can use all sorts of other cloud storage competitor applications without this problem.  I need a solution!

2 Replies

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi NW7US, thanks for bringing this to our attention.

     

    Have you already been in contact with the support team for them to investigate this matter in more detail?

     

    This will help me to assist further!

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