Forum Discussion

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 months ago

Re: I cannot find the option to download my files from the website

Hey hollis1818, thanks for posting to our Community.

I moved your reply to a thread of its own, since the one you posted in was a bit old.

I understand you're trying to download your files from the website, but cannot find the "download" option when clicking on the "..." (ellipsis) button next to the files, right?

Can you check out this article with some troubleshooting steps for web issues, to see if they help?

If you keep getting the same behavior after those steps, please send me a screenshot of what you see on your end, so we can investigate further.

Thanks!

No RepliesBe the first to reply

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!