Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
Solved
Large downloads keep failing on the Dropbox website.
Consistently, regardless of browser, larger downloads keep failling just as they're nearly finished. I try to restart them, but they start right from the beginning again. My internet speeds are fine, so it's not that. I've cleared cache and cookies and tried Chrome, Safari, and Firefox. I saw this same issue in another post that was solved, but that was from 8 years ago and the solution no longer applies.
Hey ExtraForStuffAndThings ,
You can only download a folder or file if it’s less than 250 GB (uncompressed) and has fewer than 10,000 total files (in the folder). If your file or folder is larger than that, I recommend installing the Dropbox desktop app and syncing your content from there.
If you believe your issue isn't due to size or file count limitations, please let us know and we'll take a closer look!
Thanks
4 Replies
Replies have been turned off for this discussion
- Nancy
Dropbox Community Moderator
Hey ExtraForStuffAndThings! Thanks for posting here today.
When saying that you're having this issue while downloading large files from the Dropbox website, can you clarify their average size?
In general, you can download a folder less than 250GB in size from the website. If you have the desktop app installed though and the folder/files synced locally, you can create a copy of them to the location of your choice on your computer, instead of downloading them from the website.
Let me know once you have more info.
vladgasanDropbox Product Manager
Hey ExtraForStuffAndThings ,
You can only download a folder or file if it’s less than 250 GB (uncompressed) and has fewer than 10,000 total files (in the folder). If your file or folder is larger than that, I recommend installing the Dropbox desktop app and syncing your content from there.
If you believe your issue isn't due to size or file count limitations, please let us know and we'll take a closer look!
ThanksI'm also having this issue. But I have one large file, a .mov, (114 GB) so I can't break it up. I want to share the file but I am not convinced the recipient will be able to successfully download it.
If I try and download the file using the web interface, it fails after 92, 93 or 96 GB. I've tried in both Brave and Firefox. Same result, incomplete download. If I use the DB app, the download is successful.
But I have no way of knowing if the recipient of the file would or could use the DB app.
Thanks
- Hannah
Hey backupinsight, sorry to hear that.
Can you also clear your browser's cache, to see if that helps?
Also, what's the exact error message you're getting when the download fails?
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
