Forum Discussion

MJ_3's avatar
MJ_3
Helpful | Level 5
4 months ago

Re: My .mp4 files have audio, but no video playback on the Dropbox website.

Thank you for all your help. I finally managed to download another browser and the video works on that one 🙏

1 Reply

Replies have been turned off for this discussion
  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    4 months ago

    Thanks for the update, MJ_3

    I'm glad to see that you resolved this issue.

    Let us know if you need anything else!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!