Forum Discussion

Kevin99's avatar
Kevin99
Explorer | Level 4
2 years ago

Re: Photos folder/tab is empty & camera uploads is the only place I can find my files

I have tried on 4 Apps (iPad, iPhone, Mac, Windows), and multiple browsers on MacOS and Windows.

 

NO photos are loading into Photos tab, but are found in Folders (sub-Folders)

 

This has started happening in past 2 days.

 

I have deleted and reinstalled apps, and logged off and logged on browser windows.

 

Please HELP   🙂 

8 Replies

Replies have been turned off for this discussion
  • schoereli's avatar
    schoereli
    Helpful | Level 6
    2 years ago

    a community manager wrote today:  Our team is currently working on it.

  • TomerA's avatar
    TomerA
    Helpful | Level 5
    2 years ago

    Looks like they fixed it, its working for me now

  • schoereli's avatar
    schoereli
    Helpful | Level 6
    2 years ago

    really? on which device or just in the browser?

  • TomerA's avatar
    TomerA
    Helpful | Level 5
    2 years ago

    Both on Chrome (windows) and Android App

  • schoereli's avatar
    schoereli
    Helpful | Level 6
    2 years ago

    Unfortunately not for me yet. But I think it will take a while until it works everywhere again.

  • TomerA's avatar
    TomerA
    Helpful | Level 5
    2 years ago

    And now it stopped working 😞 

    Guess they still haven't figured it out 100%

  • Nm37's avatar
    Nm37
    Helpful | Level 5
    2 years ago

    Mine too can’t view photos been like this the past 3 days get a grip Dropbox!

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!