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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
1 year ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    1 year ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

Kevin99's avatar
Kevin99
Explorer | Level 4
1 year ago

I have tried on 4 Apps (iPad, iPhone, Mac, Windows), and multiple browsers on MacOS and Windows.

 

NO photos are loading into Photos tab, but are found in Folders (sub-Folders)

 

This has started happening in past 2 days.

 

I have deleted and reinstalled apps, and logged off and logged on browser windows.

 

Please HELP   🙂 

schoereli's avatar
schoereli
Helpful | Level 6
1 year ago

a community manager wrote today:  Our team is currently working on it.

  • TomerA's avatar
    TomerA
    Helpful | Level 5
    1 year ago

    Looks like they fixed it, its working for me now

    • schoereli's avatar
      schoereli
      Helpful | Level 6
      1 year ago

      really? on which device or just in the browser?

      • TomerA's avatar
        TomerA
        Helpful | Level 5
        1 year ago

        Both on Chrome (windows) and Android App

    • chrisrazzell's avatar
      chrisrazzell
      Helpful | Level 6
      1 year ago

      Finally, all back to normal on my MAC, iPad and iPhone

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