Re: Photos folder/tab is empty & camera uploads is the only place I can find my files

Thanks for the update DBX_Pedro. I am glad you haven’t forgotten about this as it is still an issue, however I have discovered a workaround.

Pics in Camera uploads appear in the Photos tab, pics in other folders do not. If you move pics from another folder into Camera uploads they will then appear. If you then move them back out they do not disappear even though they are no longer in Camera uploads. If you ‘clear cache’ and then ‘reset photos tab’ they remain in the Photos tab even though the pics are now in another folder. So something must happen to the pic file as it is moved in (or out) of Camera uploads that allows it to then be picked up for displaying in the Photos tab later no matter where it is at that time. I hope this is helpful.

Hi -Lisa-,

Thanks so much for sharing your feedback.

We would like to check if you would like to close this as resolved, or is there anything else we can help you with?

We can take it from there.

DBX_Pedro

There is still a fault in your software but for me, personally I no longer have a problem as I have found my own fix.

I will leave it up to your conscience to decide whether you close this as resolved or continue to investigate to prevent future problems for other users.

Hi everyone,

Just a quick check-in to see if the issue persists.

Is anyone still having trouble, could you share any specific error message you're seeing?

We just want to make sure everything's working smoothly for you.

Of course it persists. After resetting photos in the settings going to the photos tab either shows "No photos uploaded" or a blank page with the animated loading square but nothing is loaded in.

Camera uploads are being processed but we can't see their status.

Hi _4,

We've passed this along to the team so they can assist you.

Would it be ok to reach you through the email associated with this account? 

Thank you for your patience, and we'll update you as soon as we have more information.

That'd be fine.

Thanks for the cooperation _4 - I've just followed up via email so please have a look at your inbox and we'll take it from there.