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chrisrazzell's avatar
chrisrazzell
Helpful | Level 6
2 years ago
Solved

Photos folder/tab is empty & camera uploads is the only place I can find my files

My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
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  • BenDBX's avatar
    BenDBX
    2 years ago

    Hi Everybody,

     

    Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.

     

    Thanks,

    Ben

-Lisa-'s avatar
-Lisa-
Helpful | Level 7
2 years ago

Thanks for trying to help schoereli , but yes I have reset many times since Friday. If you scroll back to the first page of this thread you will see this is one of the first things I tried. At least I only have a few hundred photos in my account at the moment so it doesn’t take long to do the reset.

DBX_Pedro's avatar
DBX_Pedro
Icon for Community Manager rankCommunity Manager
2 years ago

Hi -Lisa- ,

 

We've passed this information on as previously mentioned and this process is still in progress. 

 

Just to reassure you this is still being looked into. 

 

We'll let you know as soon as we receive feedback. 

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 years ago

    Thanks for the update DBX_Pedro. I am glad you haven’t forgotten about this as it is still an issue, however I have discovered a workaround.

     

    Pics in Camera uploads appear in the Photos tab, pics in other folders do not. If you move pics from another folder into Camera uploads they will then appear. If you then move them back out they do not disappear even though they are no longer in Camera uploads. If you ‘clear cache’ and then ‘reset photos tab’ they remain in the Photos tab even though the pics are now in another folder. So something must happen to the pic file as it is moved in (or out) of Camera uploads that allows it to then be picked up for displaying in the Photos tab later no matter where it is at that time. I hope this is helpful.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi -Lisa-,

     

    Thanks so much for sharing your feedback.

    We would like to check if you would like to close this as resolved, or is there anything else we can help you with?

    We can take it from there.

  • -Lisa-'s avatar
    -Lisa-
    Helpful | Level 7
    2 years ago

    DBX_Pedro

    There is still a fault in your software but for me, personally I no longer have a problem as I have found my own fix.

    I will leave it up to your conscience to decide whether you close this as resolved or continue to investigate to prevent future problems for other users.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi everyone,

     

    Just a quick check-in to see if the issue persists.

     

    Is anyone still having trouble, could you share any specific error message you're seeing?

     

    We just want to make sure everything's working smoothly for you.

  • _4's avatar
    _4
    Explorer | Level 4
    2 years ago

    Of course it persists. After resetting photos in the settings going to the photos tab either shows "No photos uploaded" or a blank page with the animated loading square but nothing is loaded in.

    Camera uploads are being processed but we can't see their status.

  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi _4,

     

    We've passed this along to the team so they can assist you.

     

    Would it be ok to reach you through the email associated with this account? 

     

    Thank you for your patience, and we'll update you as soon as we have more information.

  • _4's avatar
    _4
    Explorer | Level 4
    2 years ago

    That'd be fine.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the cooperation _4 - I've just followed up via email so please have a look at your inbox and we'll take it from there. 

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