We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Simonp0123
4 years agoExplorer | Level 4
Scrolling folders in mobile app
It used to be that you could quickly access folders using the alphabet down the side in the mobile app. This has been changed. Now, if you tap any of the letters you are taken straight to the bottom ...
Rammi-Kanj
3 years agoExplorer | Level 4
Yes it works, thank you very much.
I’ve struggled for along time scrolling through 100’s of folders. I’ve Researched and couldn’t find a way to fix the issue. I’m sure you’ve got a lot of customers that have the same issue that have know idea how to fix it, just like me.
I suggest you default this strange setting to off so ppl can scroll like they ought to.
It is an extremely annoying feature to have on as default. Or at least make the scroll work while the feature is toggled on.
I’ve struggled for along time scrolling through 100’s of folders. I’ve Researched and couldn’t find a way to fix the issue. I’m sure you’ve got a lot of customers that have the same issue that have know idea how to fix it, just like me.
I suggest you default this strange setting to off so ppl can scroll like they ought to.
It is an extremely annoying feature to have on as default. Or at least make the scroll work while the feature is toggled on.
Hannah
Dropbox Community Moderator
3 years agoThanks for the update, Simonp0123 and Rammi-Kanj!
I'm happy to see that this worked for you and rest assured that your feedback has also been passed along to our team.
If you need anything else, please let us know.
About View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.
The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!