Forum Discussion

lagger's avatar
lagger
Explorer | Level 3
3 years ago
Solved

Signature error preventing me from viewing my documents.

I get this error when navigating to https://www.dropbox.com/signatures and I'm unable to see any of the documents sent, send a new one, or follow up for review.  Is there a workaround or something el...
  • Megan's avatar
    Megan
    3 years ago

    Hi lagger, welcome to our Community!

     

    Have you tried a different browser, or refreshed your current one? Do you get a specific error when trying to access our website?

     

    Have you also tried an incognito window on your web browser, and do you see the same thing there?

     

    Keep me posted, and we'll take it from there! 

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
3 years ago

Hey lagger, sorry for jumping in.

 

Can you please check your Chrome browser for any pending updates? 

 

In case it's up to date, can you also disable any possible plugins and return your browser to its default settings?

 

Let me know if any of that helps.

lagger's avatar
lagger
Explorer | Level 3
3 years ago
  • I've confirmed there's no pending chrome updates
  • I've removed most of my chrome plugins, no change with issue
  • With Edge, i have no plug ins/extensions and still getting the issue.

What is working, using url https://app.hellosign.com/ and I'm able to get access to my docs and signatures.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hey BenTaylor1, have you tried what worked for lagger here, to see if it helps you as well?

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