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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4
2 years ago

Trying to download a large file (80Gb) from shareable link, but only 39 Gb downloads every time.

Hi all.   I am in desperate need of help with a Dropbox issue. My client is trying to share a 4k large file with me (it's a video file of 90Gb). We both have Essential plans on Dropbox. She has s...
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sophiepajak123's avatar
sophiepajak123
Explorer | Level 4
2 years ago

Just to elaborate on this - I have followed these steps suggested here - https://help.dropbox.com/delete-restore/cache-folder - and when I did this a few days ago I could see lots of large files there I then deleted, but this time when I try it only shows cache files amounting to 55ish Mb, so not the 140Gb that I'm looking for (as I had 240Gb before I started the sync/download process yesterday.) Thank you!

Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey Sophie, can you follow the steps below and send me a screenshot of what you see?

 

  1. Click the Dropbox icon in your menu bar.
  2. Click your avatar (profile picture or initials). 
  3. Click Manage hard drive space from the dropdown menu to open the tool.
  • DBX_Pedro's avatar
    DBX_Pedro
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi sophiepajak123,

     

    Sorry to jump in the post. Can you confirm if this issue persists? 

     

    We can take it from there.  

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