Forum Discussion

Waseem N's avatar
Waseem N
New member | Level 1
2 years ago

Why am I seeing guests accessing my Dropbox Paper document?

Hi there, I'm a big fan of Dropbox Paper and been using it for a long while. 2 questions: Is this product still being developed, or will it be sunset at some point? On my Dropbox paper docume...
Dropbox Paper
Waseem N's avatar
Waseem N
New member | Level 1
2 years ago

Hey Jay,

Appreciate the prompt respone.

Thanks for the update- great to hear Dropbox Paper is still on the roadmap.

Regarding your question - I don't think I can even access the paper doc without logging in, is it? But anyways the only 2 devices that have access to Paper is my laptop and iPhone. Here's a screenshot of what I see.

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It is possible to access Paper docs without being logged in, since the link is essentially acts like a Dropbox shared link.

 

Could you try opening the doc while in an incognito browser window, while not logged into any account?

About View, download, and export

Node avatar for View, download, and export
Need support with viewing, downloading, and exporting files and folders from your Dropbox account? Find help from the Dropbox Community.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!