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Forum Discussion

yotimbo's avatar
yotimbo
Helpful | Level 5
6 years ago
Solved

39 files stuck syncing for weeks

Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Delete
desktop
Dropbox Plus
Mac
sync
  • Fiona's avatar
    Fiona
    6 years ago

    Let's reset the configuration settings of the Dropbox desktop app. 

    Unlink and relink. The system will take some time to re-index your files and sync them all. 

    If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps. 

    Thank you for your patience yotimbo  

elizabethd3333's avatar
elizabethd3333
Explorer | Level 4
6 years ago

Hello. I have also tried the various steps outlined above, including your suggestions Fiona. No luck - I have 10 still syncing. My files are local. (Although I turned this off for now to see if that might help). Any other suggestions?  Thanks!

elizabethd3333's avatar
elizabethd3333
Explorer | Level 4
6 years ago

I should mention I have 2 uploading and 8 downloading files.... Through the unlinking process, I managed to get 6 uploading down to 2. But then that was it. I tried again, and no luck. 

 

  • cfinnie's avatar
    cfinnie
    Explorer | Level 4
    6 years ago

    Mine turned out to be a PowerPoint problem. Microsoft tech support installed a new one for me. If I understood correctly, since the file wouldn't open because of the PowerPoint issue, Dropbox kept trying to download and open it. Once I got the files to open with the new ppt app, the Dropbox problem went away.

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Happy the third party support was able to troubleshoot this for you cfinnie. 

    If you need anything Dropbox related, we are always here for you. 

    Have a nice day! 

  • elizabethd3333's avatar
    elizabethd3333
    Explorer | Level 4
    6 years ago

    Hi - I still have not heard from anyone from Dropbox on what I should try next? I see they are responding to others, but not to me....

  • Fiona's avatar
    Fiona
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hi elizabethd3333!

    I got your back. You have an email from me in the address associated with your Community profile. 

    Since you've tried everything offered in this dicsussion, I will look into device details and we'll take it from there. 

    Thank you! 

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