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39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
Fiona
Dropbox Staff
Dropbox StaffHi psionic001, thanks for adding your experience to this topic.
Unlinking - Relinking is a good step to reset the configuration settings of the app. I do not suggest to unlink relink more than once though, because in this process, all your files will take time to re-index, so if you have many files this will increase your syncing time, without fully updating the files.
If the desktop app get's stuck syncing a specific amount of files again, what you could do is check if a security system or antivirus could be checking these files and whitelist Dropbox on such security apps.
Let me know if this helps and the version of your Operating system and I'll be happy to help you more with this.
Thank you!
Hi Fiona.
I turned off my AVG antivirus and there were no firewalls turned in and I still have 103 files trying to sync.
Thank you
I turned off my AVG antivirus and there were no firewalls turned in and I still have 103 files trying to sync.
Thank you
- Fiona
Thanks for getting back to me about this psionic001.
It's time for us to have an email communication about this. I have already emailed you to investigate more before I give you the next steps. I used the email address associated with your Community profile.
Thank you!
