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39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
Hi Fiona -- Thank you for the quick response. The solution listed above did not change anything after the permissions were fixed. My Dropbox folder and system files are on my MacBook Pro, not on a network drive or remote location.
After 3 monthos of this BS, I finally found a solution. I FIXED IT! With no help from anyone at this company. Seriously this was such an easy fix and it has dragged on for months making my job much harder and more time consuming. Customer support is a joke and if my clients did not use this company I would close my account ASAP.
Not even a phone number for support? WTF?
- What did you do? I haven't been able to fix mine yet and I have tried all the suggestions.
To tell you the truth, I didn't try all the suggestions because I couldn't. I didn't even understand most of them.
But all the files I was having trouble with were 1 file type--PowerPoint. So Dropbox tech support suggested I troubleshoot that. I went to Microsoft tech support. They reinstalled a new version and the problem resolved.
I still get odd, random messages about files syncing for no reason I can tell. But I haven't had that endless loop again.
- ok thanks! Mine are Excel and Word, but maybe I should try calling Microsoft as well...
