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39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
ok thanks! Mine are Excel and Word, but maybe I should try calling Microsoft as well...
My stuck files were all word files. About 103 of them. I deleted the ones I didn’t care about, then for the remainder I opened them, made an edit like add ing a space then closed them.
Another small handful wouldn’t save as they were being used by another service (Dropbox) so I quit all dropbox services that were running in the background and then re-saved the files and then I was eventually done. No more stuck files.
Another small handful wouldn’t save as they were being used by another service (Dropbox) so I quit all dropbox services that were running in the background and then re-saved the files and then I was eventually done. No more stuck files.
Sadly same issue only I have 12 that have been stuck for days now.
I have tried all the fixes mentioned and searched for any errors but can't see anything obvious.
Runing Mac Catalina with the internal HD as the Dropbox folder (though not the boot drive)
Anythoing else I could try, many thanks.
- Yes.
Delete the files.
Optionally Open save and close the files.
That’s what I finally did. Cant see wich ones to do that
- ?? You mean you can’t identify which ones won’t sync?
The files will have a Red Cross next to them, rather than the usual tick. Struggling to find them to be honest
- Sorry. They will have a Red Cross OR a blue syncing icon. How many files do you have?
You should be able to start at the root of the drop box folder and just start looking around.
Here’s what I did.
https://tidbits.com/2017/10/25/how-to-clear-a-dropbox-file-that-wont-sync/ This solved it, thanks!
I'd say if you have thousands stuck, then it's a file permissions issue that needs to be solved outside of DropBox. Eg bulk change the file permissions of those files to read-write. Also try to move them all out of Dropbox and see what happens to your sync.
