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39 files stuck syncing for weeks
Using the Mac version 88.4.172 of the Dropbox app on my 2015 MacBook Pro (with the latest Catalina macOS 10.15.2). Dropbox has been stuck for several weeks on 39 files syncing. I use Smart Sync for a...
Let's reset the configuration settings of the Dropbox desktop app.
Unlink and relink. The system will take some time to re-index your files and sync them all.
If the number of files remains stuck after this, I will create a ticket to check a few more things with you and provide the next steps.
Thank you for your patience yotimbo
To tell you the truth, I didn't try all the suggestions because I couldn't. I didn't even understand most of them.
But all the files I was having trouble with were 1 file type--PowerPoint. So Dropbox tech support suggested I troubleshoot that. I went to Microsoft tech support. They reinstalled a new version and the problem resolved.
I still get odd, random messages about files syncing for no reason I can tell. But I haven't had that endless loop again.
Do I understand your problem to be that trying to synce Word and PPT (and I suppose other Office files) is incompatible with Dropbox? My first sync was all jpg photos. I observed that none of the work folders have synced any documents. Also observe that when I delete these folders on the second machine, they all instantly reappear like dragon's teeth. Dropbox is useless.
