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_Miri's avatar
_Miri
New member | Level 2
3 years ago
Solved

Account deleted. Can I restore any of the files stored there?

I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?

 

restore
  • Rich's avatar
    Rich
    3 years ago
    Kylie93 wrote:
    My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

    You need to contact the team admin for the Business account and ask them to restore the account. Act quickly as they only have seven days to do it before the account can no longer be recovered. Only the team admin will be able to do this for you; Dropbox can't do it.

9 Replies

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    _Miri wrote:

    I deleted my Business account. Now I'm in need of some files. Can I recover them somehow?

    Once an account has been deleted, it's not possible to recover the account or the files it contained.

  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    3 years ago
    My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?
  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    Kylie93 wrote:
    My university had a Dropbox business account and I was a user. It was deleted today. Is there anyway to recover the files in this dropbox account and transfer it to my personal dropbox?

    You need to contact the team admin for the Business account and ask them to restore the account. Act quickly as they only have seven days to do it before the account can no longer be recovered. Only the team admin will be able to do this for you; Dropbox can't do it.

  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    3 years ago
    Thank you. I have already attempted contact but they are unresponsive. I worry that they have already deleted the entire business account. Is there anything else I should do?
  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Kylie93, how are you today?

     

    Have you opened a ticket with our Support team? If so, could you send it over to me, so I can locate it on our system?

     

    Keep me posted! 

  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    3 years ago
    Thank you for replying Megan. I only see options to talk to the chat bot and post in this forum. Is there another way I can get support?
  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    3 years ago

    Hi Megan

    Please ignore my previous message. The ticket number is: Ticket #20003556

     

    Thanks for your advice and please let me know if there's anything else I can do

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi Kylie93, have you received a reply from a support agent regarding this matter?

  • Kylie93's avatar
    Kylie93
    Explorer | Level 4
    3 years ago
    Thanks Jay. Yes I have. The resolution was to contact the admin of the account and try to get the folder re-shared.

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