Forum Discussion

bersona3's avatar
bersona3
Explorer | Level 3
2 years ago

All files are missing from my account.

Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan...
Delete
restore
Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
bersona3 wrote:

... isn't Dropbox supposed to give you warnings via email that your account will be deleted?

They do. They send several emails before an account is deleted.

 

To be sure, take a look at your Events page. If it's empty, or only showing events since you recently signed back in, then you're most likely on a reactivated account with the previous account and contents deleted.

 

bersona3's avatar
bersona3
Explorer | Level 3
2 years ago

Sorry for the delay. I just checked my emails again.

 

I last signed into Dropbox on December 13, 2023 (I can tell thanks to a "new sign-in on my account" email which is 100% mine) so it hasn't even been a year yet. I have emails from Dropbox between then and now, absolutely none of which mention any sort of impending deletion. And the Events page is empty, yeah.

 

Since it hasn't even actually been a year, and I have no emails about file or account deletion, is there anything I can do from here?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted. 

     

    In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?

    • bersona3's avatar
      bersona3
      Explorer | Level 3
      2 years ago

      Hi Nancy, thanks for the reply!

       

      This is my only Dropbox account. I know for sure this is the correct one as there are connected devices from 7 years ago, and I haven't used any other emails on the site.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        When is the last time you remember seeing them on the website @bersona3?

         

        If you're not seeing any signs of them in your events page, it may be that they were never uploaded in the first place. 

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