Forum Discussion

bersona3's avatar
bersona3
Explorer | Level 3
2 years ago

All files are missing from my account.

Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan...
Delete
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey @bersona3! From what I can see in your OP, there are older notifications indeed, so it seems that your Dropbox account hasn’t been deleted. 

 

In any case though, do you have any other email addresses? Is it possible you have a second Dropbox account where your files are stored?

bersona3's avatar
bersona3
Explorer | Level 3
2 years ago

Hi Nancy, thanks for the reply!

 

This is my only Dropbox account. I know for sure this is the correct one as there are connected devices from 7 years ago, and I haven't used any other emails on the site.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    When is the last time you remember seeing them on the website @bersona3?

     

    If you're not seeing any signs of them in your events page, it may be that they were never uploaded in the first place. 

    • bersona3's avatar
      bersona3
      Explorer | Level 3
      2 years ago

      Hey Walter, thanks for the reply.

       

      The files were definitely on my account when I last signed in, which would have been in December. Some of these files had been on the account for over 10 years, they were 100% uploaded. The notifications for the account mention being low on storage space, so I absolutely had files stored... They've just all vanished without warning.

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Thanks for the additional information @bersona3

         

        Since you made sure that you're looking at the correct account and since there's no file activity showing in your events page and you can't find those files in your deleted files page, the Sharing tab and/or your backups page, I'm afraid we won't be able to help much from our end.

         

        That said, if you'd like to have a further look internally, please let me know and I'll reach out via email to investigate further. 

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