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bersona3's avatar
bersona3
Explorer | Level 3
2 years ago

All files are missing from my account.

Hi! I'm running into trouble with my account. I just signed in to access my older files (I have had a Dropbox account for around 10 years now, though I have never been on anything above the free plan) after not having signed in for a good while, and everything is gone. No files, no folders, nothing in deleted files, nothing on the Events page saying what might have happened. Just gone.

 

There was nothing prompting me to make a new account or anything, it asked for my password when I signed in and if I check the account itself it still has messages from years back so the account has not been deactivated.

 

This is pretty disheartening for obvious reasons. Is there anything at all I can do?

 

Screenshots below. There are messages about being over storage limit, but would that really mean all my files would have been deleted?

 

 

Delete
restore

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Sure thing @bersona3 - you've got :envelope: 

     

    Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

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