Forum Discussion

robyn4ryan's avatar
robyn4ryan
New member | Level 1
11 months ago

All files Dropbox in my personal account, were entirely deleted by Dropbox.

This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support.     I opened the files Saturday and was very confused to see only prompts f...
Delete
restore
robyn4ryan's avatar
robyn4ryan
New member | Level 1
11 months ago

Oh, forgot to add that events page shows "no activity".

 

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

If there are no events, then it would indicate that this is a new account, so there wouldn't be any record of an old account on the system, since it sounds like it was deleted, as it isn't possible to have two Dropbox account with the same email.

Was your Dropbox account a personal plan, or part of a Dropbox team?

  • robyn4ryan's avatar
    robyn4ryan
    New member | Level 1
    11 months ago

    It was a personal account.  At one point I had some files in there that were part of a team. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Hey robyn4ryan, I hope it's okay for me to jump in here as well.

      I would definitely suggest looking into any other email addresses you may have; go into any other email account you have and search for "Dropbox" to see if there's Dropbox communication on those addresses, which would mean that there's a Dropbox account linked to them.

      Let us know what you find.

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