Forum Discussion

robyn4ryan's avatar
robyn4ryan
New member | Level 1
11 months ago

All files Dropbox in my personal account, were entirely deleted by Dropbox.

This is stunning and insult to injury Dropbox is a brick wall and provides no way to contact them for customer support.     I opened the files Saturday and was very confused to see only prompts f...
Delete
restore
robyn4ryan's avatar
robyn4ryan
New member | Level 1
11 months ago

It was a personal account.  At one point I had some files in there that were part of a team. 

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey robyn4ryan, I hope it's okay for me to jump in here as well.

I would definitely suggest looking into any other email addresses you may have; go into any other email account you have and search for "Dropbox" to see if there's Dropbox communication on those addresses, which would mean that there's a Dropbox account linked to them.

Let us know what you find.

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