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Gabriela Borges's avatar
Gabriela Borges
New member | Level 2
5 months ago
Solved

All my files are gone, was my account deactivated?

I hadn’t accessed my Dropbox account for a long time, and now all my files are gone. Could they have been deleted due to inactivity? Is there any way to recover them?

  • Mark's avatar
    Mark
    5 months ago
    Gabriela Borges wrote:

    Is there anything I can do to recover those files?

    No. Unfortunately not. 

    Once an account is deactivated, the data is permanently removed. 

3 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    5 months ago

    Hi Gabriela Borges, thanks for bringing this to our attention.

    If a user hasn't accessed a Dropbox account for over 12 months, then it would be deactivated due to inactivity.

    Did you last access the account over 12 months ago prior to now?

    This will help me to assist further.

  • Gabriela Borges's avatar
    Gabriela Borges
    New member | Level 2
    5 months ago

    Yes, it’s been more than 12 months since I last accessed the account. Is there anything I can do to recover those files?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    5 months ago
    Gabriela Borges wrote:

    Is there anything I can do to recover those files?

    No. Unfortunately not. 

    Once an account is deactivated, the data is permanently removed. 

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