Forum Discussion

Rommel_bakefree's avatar
Rommel_bakefree
New member | Level 1
11 months ago

All my files are missing on my account, how can I get them back?

I have all the video files I need for the blog and all the other important stuff - gone! And the worst is you cannot have a live person talking to you. Asking for the Dropbox staff on here!
restore
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hi Rommel_bakefree, thanks for bringing this to our attention.

Do you see any missing files on the events page or deleted files page?

This will help me to assist further!

  • Rommel_bakefree's avatar
    Rommel_bakefree
    New member | Level 1
    11 months ago

    I can't see anything on the deleted page since they reverted the account to basic plan. I have a paid subscription of 2 terabytes.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      Are you certain that you're logged into the same account? 

      Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

      • Rommel_bakefree's avatar
        Rommel_bakefree
        New member | Level 1
        11 months ago

        No nothing. As I mentioned, it was reverted to my basic free account which I haven't used.

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