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Kunnaki's avatar
Kunnaki
New member | Level 2
1 month ago

Issue deleting a large number of files

Hi there. Sorry if a topic like this has already been made, but I require some assistance. See, I play a lot of PC games, but for some reason, Dropbox, or my computer, downloads any images that are seen in the game and has it saved here on Dropbox, which I absolutely do not need.

When I saw that I went over the necessary amount of file storage, I tried deleting all of the images in my account, but it says its unable to. I don't know if its because there are so many files, or because of something else. If someone can show me an effective way to delete all of the files/image I have, or better yet, have Support or an Admin do it, I'd be greatly appreciative.

Delete
File access
Storage space

3 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    1 month ago

    Are the files on your computer Kunnaki​ ?

    If so just go to that folder and delete them like you would any other - as in highlight and delete them. 

    Dropbox wont delete files on behalf of people I'm afraid. 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hi from me as well, Kunnaki!

    It's strange that images from games you play are saved in your Dropbox account; does the game perhaps download the images to, say, your Downloads folder and you have that folder backed up to your Dropbox account?

    Or perhaps it's taking screenshots and you have enabled them to save to your Dropbox account through this feature?

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    1 month ago

    Hey Kunnaki, I hope you're doing well! 

    Still stuck with this, or did you work some magic and fix it? Either way, we'd love to know what fixed it for you, or if you still need some help. 
     

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