Forum Discussion

Rommel_bakefree's avatar
Rommel_bakefree
New member | Level 1
11 months ago

All my files are missing on my account, how can I get them back?

I have all the video files I need for the blog and all the other important stuff - gone! And the worst is you cannot have a live person talking to you. Asking for the Dropbox staff on here!
restore
Rommel_bakefree's avatar
Rommel_bakefree
New member | Level 1
11 months ago

I can't see anything on the deleted page since they reverted the account to basic plan. I have a paid subscription of 2 terabytes.

Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Are you certain that you're logged into the same account? 

Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

  • Rommel_bakefree's avatar
    Rommel_bakefree
    New member | Level 1
    11 months ago

    No nothing. As I mentioned, it was reverted to my basic free account which I haven't used.

  • Rommel_bakefree's avatar
    Rommel_bakefree
    New member | Level 1
    11 months ago

    I only use the same email between the free and upgraded account.

    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      11 months ago

      If you're not seeing any payments on that page, then it means that this is a different account, as it contains an archive of all payments made to Dropbox.

      Could you try locating the account in question using the card lookup tool?

      • Rommel_bakefree's avatar
        Rommel_bakefree
        New member | Level 1
        11 months ago

        The payment was processed via PayPal through a credit card so locating it using the look up tool doesn't work.

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