Forum Discussion

Atla's avatar
Atla
Explorer | Level 4
4 years ago

All my files on desktop disappeared after logging out of Dropbox

All my files on desktop disappeared after logging out of Dropbox and logging in using a different email..   I only see a Folder called "My files in Dropbox" but all folders all messed up, missing...
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Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
4 years ago

Hi Atla, thanks for bringing this to our attention.

 

Were your files on the desktop showing up as online-only files before?

 

Are you able to login to the other account on the site to locate your missing files there?

 

This will help me to assist further!

  • Atla's avatar
    Atla
    Explorer | Level 4
    4 years ago
    The files that were on my desktop were normal files and were there even before I first created a drop box account so i assume they were NOT “online only “ files.

    Yes im able to log in but I don’t see the files .

    After changing my Dropbox account user all my desktop files appeared under this strange new folder called "My files in Dropbox" . However all the pro tools files are missing , ableton files are missing also. Some of my music sessions folder are there but missing other important files inside some of these folders .

    Please help !
    • Jay's avatar
      Jay
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Was the Dropbox desktop application fully syncing prior to you signing out of the app into another account entirely? Did the files have a chance to be uploaded to the site in order for you to recover them from there?

      • Atla's avatar
        Atla
        Explorer | Level 4
        3 years ago

        Yes the files on my desktop were fully synced before i signed out of the app into another account.

         

        The files that were on my dropbox folder are still in the site but I don't know where are the files that were on my desktop.

         

        Whats should I do?

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