Forum Discussion

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

All of my Dropbox files have disappeared.

All of my files dis appeared please help
File access
restore
Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago

If events is empty you are almost certainly using a different account. 

What is the error on the links? 

What does www.dropbox.com/account/plan show? Does it show basic? If so its not the account you upgraded. 

How did you pay for the upgrade? 

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

its the same email I have been using for years at this point. I paid through billing like usual. I have the receipt. I clicked your link, I signed in and it has me at basic. 

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