Forum Discussion

mvannatta's avatar
mvannatta
Explorer | Level 3
9 months ago

All of my Dropbox files have disappeared.

All of my files dis appeared please help
File access
restore
Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
9 months ago

That’s correct; the files would still be there, even in the occasion where the Dropbox account was downgraded.

It’s hard to tell for sure though what may have happened, since we don’t have any account visibility here on the forum. However, don’t worry; one of our support agents will pick up your ticket and check what may have happened in our system.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
9 months ago
Nancy wrote:

even in the occasion where the Dropbox account was downgraded.

That isnt correct. Dropbox has a policy now of deleting data of accounts that are over quota. So, if the account downgraded in say Jan 2024 the data would have been wiped by now. 

  • mvannatta's avatar
    mvannatta
    Explorer | Level 3
    9 months ago

    It didn't downgrade or wipe till two weeks ago.

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