Your workflow is unique đŸ‘šâ€đŸ’» -  tell us how you use Dropbox here.

Forum Discussion

verahsilver's avatar
verahsilver
New member | Level 2
1 year ago

All of my files disappeared after some sort of syncing

Hi - I think I did some sort of syncing that Dropbox prompted me to do, and now I don't know how to access my folders and files.  PLEASE HELP!
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
1 year ago

HI there verahsilver - sorry to hear about your missing files.

 

Can you let us know some additional information about the actions you took so that we can make sure we're on the same page?

 

Do you see any signs of your files in the deleted files page or the events page perhaps?

 

Let us know more and we'll take it from there. 

About Delete, Edit, and Organize

Solve issues with deleting, editing, and organizing files and folders in your Dropbox account.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!