Forum Discussion

verahsilver's avatar
verahsilver
New member | Level 2
2 years ago

All of my files disappeared after some sort of syncing

Hi - I think I did some sort of syncing that Dropbox prompted me to do, and now I don't know how to access my folders and files.  PLEASE HELP!
restore
Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

HI there verahsilver - sorry to hear about your missing files.

 

Can you let us know some additional information about the actions you took so that we can make sure we're on the same page?

 

Do you see any signs of your files in the deleted files page or the events page perhaps?

 

Let us know more and we'll take it from there. 

  • verahsilver's avatar
    verahsilver
    New member | Level 2
    2 years ago

    Hi, Walter.  Nothing in deleted files or events.  They all moved somewhere, and I don't know where.  Thank you.

    • verahsilver's avatar
      verahsilver
      New member | Level 2
      2 years ago

      Also, I am able to access my files from my phone (thank goodness) but not from my laptop.  Does that make any sense?

      • Walter's avatar
        Walter
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Are you logged into the same Dropbox account on both devices verahsilver? 

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