We’re Still Here to Help (Even Over the Holidays!) - find out more here.
Forum Discussion
Allow us to resize the chat window. Also, my files have been deleted after 30 days. How?
Make the chat window to have ability to pop out and move to another screen if necessary. It's crazy to not have this capability when most chat windows allow resizing, pop-out, etc. so your reps and the customers can see what is being typed versus a tiny window that cannot be resized. This should have been done years ago, especially given you will NOT talk to anyone that isn't a paid business subscriber, no matter the reason. In my case my plan is all screwed up and i'm being charged $199 a year and my data gets deleted after 30 days?!? Also have a TBI and you guys have created so much difficulty just trying to get basic answers as to why and how this occurred.
Since you will not talk to customers even with the professional plan and the one higher, please fix the chat box so it can be moved out of the way and/or at least resizable within the app window at a minimum.
Thanks
12 Replies
Hi Hannah, I have been continuing with one rep yet I don’t have any more time It’s been months and still no resolution even for the simple account subscription retention.
How many level of support do you have there and why is this difficult? I was told I’d have to manually re-add devices that were unlinked now almost two months ago. I first reported this within the 30 day window.
this should be reversed back to when I subscribed to Dropbox professional. Nothing in deleted files and folders is older than 4-9-25!
