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Sarei's avatar
Sarei
New member | Level 2
30 days ago
Solved

Can I recover empty (0kb) documents on joint Dropbox account?

Hello Community At my old firm we had a dropbox account as the shared document server. When we merged with another company I was removed from the account but the local Dropbox remained and I had ...
restore
sync
  • Sarei's avatar
    Sarei
    30 days ago

    Well, let me tell you, after hacking in as one of the still active accounts (with that account holder sitting next to me) I found the files in the trash when searching 'custom' dates and going beyond the maximum 12 months listed. Turns out the files were deleted just over a year ago. I'm restoring and then making a local copy. 
    Phew. 
    Thanks for your help!

Sarei's avatar
Sarei
New member | Level 2
30 days ago

Hey Walter
Yes, the account is still active (just not for me to save on cost) but we still have this account and can log in.

Walter's avatar
Walter
Icon for Dropbox Community Moderator rankDropbox Community Moderator
30 days ago

In that case, I'd recommend logging into the account and searching for your missing files there Sarei. Note that you can start from the deleted files page and also the events page. 

Let me know what you find!

  • Sarei's avatar
    Sarei
    New member | Level 2
    30 days ago

    Well, let me tell you, after hacking in as one of the still active accounts (with that account holder sitting next to me) I found the files in the trash when searching 'custom' dates and going beyond the maximum 12 months listed. Turns out the files were deleted just over a year ago. I'm restoring and then making a local copy. 
    Phew. 
    Thanks for your help!

    • Walter's avatar
      Walter
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      30 days ago

      Glad I could help Sarei - let us know  if anything else comes up!

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