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Forum Discussion
Can I restore a file with Dropbox Rewind, if I upgrade my account?
My co-worker deleted lots of files and folders from our shared Dropbox. We're both on Basic. I have recovered many of them, but a crucial excel file is missing from one of the folders.
If I p...
Hannah
Dropbox Community Moderator
Dropbox Community ModeratorHmm, did your co-worker check his deleted files and events page as well, from their account?
You mentioned that some of the newer files didn't sync for them; did you mean to their computer?
Or did they never even sync to their online account either?
Yes, I checked Chris's deleted files as well on his account - and his events list. The files I would like recovered never appeared on his Dropbox. They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.
- Mark
Super User II
Jill_Davies wrote:
They did not sync either to his Dropbox or to his computer as his Dropbox was full. Thank you for your help here.
If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then sync/share to other people.
But the files we have lost were all on MY Dropbox, not on Chris's. Somehow he was able to delete the files, as they were included in folders on his Dropbox which he then deleted.
- Megan
At this point, can I send you an email in order for us to have a closer look into this Jill_Davies?
Yes please, [email removed as per Community Guidelines] is best.
- Megan
Hey Jill_Davies, I just sent you an email I'll be happy to see you there!
