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Jill_Davies's avatar
Jill_Davies
New member | Level 2
2 years ago

Can I restore a file with Dropbox Rewind, if I upgrade my account?

My co-worker deleted lots of files and folders from our shared Dropbox.  We're both on Basic.  I have recovered many of them, but a crucial excel file is missing from one of the folders.

 

If I pay for an upgrade and Rewind, might I be able to get it back?  There's no sign of it anywhere.

 

thanks!

Jill

Dropbox Rewind
restore

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  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I'm not really sure how it would be possible for them to delete the files, if they were never synced to their account, though.

     

    Can you also search this page, since the files were shared, to see if you can find them there?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago
    Jill_Davies wrote:

    They did not sync either to his Dropbox or to his computer as his Dropbox was full.  Thank you for your help here.

    If they didnt sync as it was full they are not available to restore via Dropbox I'm afraid - as they don't exist. So it would be possible to delete them locally but they wouldn't then sync/share to other people.  

  • Jill_Davies's avatar
    Jill_Davies
    New member | Level 2
    2 years ago

    But the files we have lost were all on MY Dropbox, not on Chris's.  Somehow he was able to delete the files, as they were included in folders on his Dropbox which he then deleted.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    At this point, can I send you an email in order for us to have a closer look into this Jill_Davies? 

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jill_Davies, I just sent you an email I'll be happy to see you there! 

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