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sclippy's avatar
sclippy
Explorer | Level 3
2 years ago

Can not Delete files with this name "one.attlocal.net's invalid files"

I have several files that I am trying to delete in my DB.  When I select them and then Delete, a few seconds later, they reappear.  see image below.  There are 4 folders total, sometimes more, but t...
Delete
sclippy's avatar
sclippy
Explorer | Level 3
2 years ago

These are not folders even though they look like it.  nothing opens when I double click on each one.  

Hannah's avatar
Hannah
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey sclippy, do you see these folders in the local Dropbox folder on your computer? And if so, are you able to delete them from there?

  • sclippy's avatar
    sclippy
    Explorer | Level 3
    2 years ago

    yes, they are on my DB as folders with my other folders on my desktop.  Everytime I delete them, they come back.  I have gone to the online DB and deleted from there, but they still come back.

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey sclippy - sorry to jump in here, but could you try checking the version history of a sample file of the problematic ones to see which device, application/process or user is adding it back to your account? 

  • sclippy08's avatar
    sclippy08
    Explorer | Level 3
    2 years ago

    there are no files within these folders.  When I double click to open it, nothing happens.

    These files only show up on 2 different computers.  I have access to both and tried to delete on both, but they keep showing up again.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for trying, sclippy08.

     

    In this case, I would suggest reaching out to our support team directly.

     

    They should be able to take a look into your account and assist you further.

     

    Once you have your ticket number, make sure to send it to us as well.

     

    Thanks!

  • sclippy's avatar
    sclippy
    Explorer | Level 3
    2 years ago

    I have sent an email to the Support team.  Hopefully I will hear back from them soon.

    thank you!

  • sclippy's avatar
    sclippy
    Explorer | Level 3
    2 years ago

    Here is the ticket number

    Ticket #23105466

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the ticket ID sclippy 

     

    I've located it in our system and passed your comments on. For any additional assistance, I'd suggest getting back to the agent who's handling your case. 

     

    Happy New Year! 

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