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Gateman84's avatar
Gateman84
Helpful | Level 6
2 years ago
Solved

cannot delete file shared with me, it is also not on my mobile app only on my desktop.

I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop. When I click on "..." the only items shown are  Family Centre...ur Review.pdf File Info Activi...
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  • Gateman84's avatar
    Gateman84
    2 years ago

    It was in my shared files and I removed it. It is gone for now, but it is definitely malware of some sort. It is gone now and hopefully it will not come back. Thank you for your assistance.

Rich's avatar
Rich
Icon for Super User II rankSuper User II
2 years ago
Gateman84 wrote:

I cannot delete a suspicious file shared with me, it is also not on my mobile app only on my desktop.

Can you provide a screenshot showing how this file appears in your Dropbox? Be sure to mask any private information.

Gateman84's avatar
Gateman84
Helpful | Level 6
2 years ago

 

Here it is.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Gateman84, let's jump right into this! 

     

    Guessing from the screenshot, it looks like you're using our website. Have you tried a different browser by any chance? 

     

    Just to see if you get the same behavior there. 

     

    Also, do you use the desktop app locally on the device? If so, are you able to locate and delete the file there? 

    • Gateman84's avatar
      Gateman84
      Helpful | Level 6
      2 years ago

      It does not show up on my iphone or my desktop app. It is not showing up in  Microsoft Edge either browser.

      • Megan's avatar
        Megan
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Hey Gateman84, is it possibly a previously deleted file? 

         

        Can you try clearing your browser's cache, and then checking again to see if the file is there? 

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