Forum Discussion

SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Cannot Restore Deleted Files

Hi Everyone.   I had a hard drive failure and when the drive died Dropbox saw the missing files and began deleting them. I didn't catch it until about 60k of files were deleted from Dropbox.   ...
restore
SixtyFour's avatar
SixtyFour
Helpful | Level 5
4 years ago

Looks like all the files are back in their place. When drop box said they were restored it wasn't the case, it took a couple hours to restore everything. I REALLY wish Dropbox would have much better communication with their software and stated that it woudl take much longer to restore or show an hourglass or something....

 

Thank you to everyone that looked at this and hopefully this will help someone in the future!

Mark's avatar
Mark
Icon for Super User II rankSuper User II
4 years ago

Just to explain how this works.... Dropbox restores things quickly back to the website/cloud - however, it then takes time (sometimes) to restore back to connected devices as that part is linked to how quick peoples internet connection is 🙂

  • SixtyFour's avatar
    SixtyFour
    Helpful | Level 5
    4 years ago

    Thanks for the reply. This was on the website with no  devices connected. it took a few hours to restore about 40gb of data and there was no indication it was working other that random missing files appearing back into my files over a few hours.

  • MYDA's avatar
    MYDA
    New member | Level 2
    4 years ago

    i tried a few times to restore a huge batched of files, but after "successfully restored", they were not actually done but still in the "deleted files". what happened to it?  

    • Megan's avatar
      Megan
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      4 years ago

      Hey there, MYDA, I'd be happy to help with that! 

       

      Have you tried restoring the content from a totally different browser? If I were you, I'd also try an incognito tab on your current browser too.

       

      Can you give this one a go, and update me on the results?  Thanks! 

      • SixtyFour's avatar
        SixtyFour
        Helpful | Level 5
        4 years ago

        My guess is it is the same that happened to me. Everytime you refresh deleted files it will show less files to restore but there is no other indication it is working. I tried other browsers too and it didn't work. Definitely something on the Dropbox side

  • UzairH's avatar
    UzairH
    New member | Level 2
    4 years ago

    This is not true in my experience. I cannot see my restored files on the website.

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